Payment received. Now send me the case.

Your GPSR diagnosis clock starts when I have your details, not when you paid. So send them right now — it takes two minutes and the turnaround is 24 hours from that message.

Email [email protected] with these five things

Platform + marketplace — Amazon DE / FR / UK / IT, Etsy, Shopify, other
The exact error code or status — e.g. 5995, or “under review” and for how many weeks
How many SKUs are affected
What you already submitted — documents, contact forms, appeals
What support said back — quote it if you can

Screenshots help. If your input is thin, you get one targeted question from me and the clock restarts from your reply.

Send my case details

Keep this page bookmarked. If you do not get a reply within 24 hours of sending your details, email again and quote your payment receipt — that is the fastest way to reach me.